epitome Property Management System (PMS) is a complete solution for the management of single and multi-property hotels. Its modular structure ensures a highly flexible and cost-efficient solution, designed to meet the various demands of hotels of different category, size and business model. New modules can be added at any time as the hotel's requirements grow, without the need of re-training the users or re-entering any history data.
Management and Operational Reporting
Accounts Receivable Module
Enhance the speed and accuracy of your billing and collections. The Accounts Receivable module is used to perform the periodic tasks that facilitate the effective billing and collection of receivable accounts at your property. It allows you to update the guest accounts for delayed billing as well as carry out tasks to record payments and track billing cycles. It is also possible to maintain delayed billing cycles for clients who have not stayed at your property, but have used your services such as locally hosted banquets, corporate events and facility memberships.
Gift Certificates
Expand your sales potential while improving internal security processes. The Gift Certificate module provides the ability to issue, redeem, refund and track the use of gift certificates at your property. Certificates can be purchased and redeemed at either the cash value of the payment or at an exchange value assigned to the certificate. Some typical guest service uses of gift certificates include gift purchases for special occasions, complimentary awards of future room nights, incentive awards and complaint compensation. The gift certificate module provides additional automated security of your gift certificate sales with number tracking, expiration controls, rules for what, when and where it can be redeemed and more.
Group Sales
Optimize your revenue and occupancy with effective management of group contracts. The Group Sales module enables you to perform tasks necessary for the effective operation of group activity. It provides the tools you need to manage the sale of rooms, assignment of rates and analysis of group productivity for improved performance. Group member processing includes billing, staggered arrival and departure, messaging, special amenity and room requests and more.
Guest and Company History
Improve guest loyalty and understand your customers with analysis of your market, guest spending patterns, popular amenity requests and more. The History module enables you to maintain accurate and up-to-date history information about your guests and companies. It provides the functionality required to manage, maintain and analyze the history of guest accounts and company productivity within your property.
Sundry Sales
Provide your guests with extra services and promote your add-on revenue potential. The Sundry Sales module is used to maintain limited inventory and basic sales records for various items throughout your property. It is typically used for locations where limited guest supplies and refreshments are sold at the front desk.
Travel Agencies and Commissions
Extend your market reach with alternate sales channels and commission incentives. The Travel Agency module facilitates the maintenance and recognition of travel and other sales agencies for your property. Effective tracking of each guest as well as each individual agent within an agency is recorded as an audit trail for the productivity statistics that are available. The module also contains the functionality necessary to update flexible commission structures, and produce and audit commission payments.
Wholesaler Allotments
Optimize the mix and productivity of contract sales agreements. The Wholesaler Allotments and Group Sales modules combined allow you to establish contract accounts for wholesaler tours, wholesaler guest travel packages and long-term corporate account contracts. It enables you to create specific long-term room allotments, rate agreements, billing arrangements and individual guest requirements. Many of the guest and booking features of the Group Sales module are used with wholesaler processing, providing efficient, streamlined steps for the reservation, check-in, check-out and billing of wholesaler or corporate clients. Materialization and revenue realization statistics are also available to assist you in determining the productivity of your long-term travel contracts.
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