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Karyon Distribution Services |
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Karyon delivers a═unique solution for reservation management, representation services, Internet services, and electronic distribution regardless of═the size or═scale of═your property. It═provides seamless real-time connectivity to═online sources of═hotel reservations such as═the Global Distribution Systems and thousands of═online travel sites. Karyon gives you immediate electronic access to═a═single version of═all rates and availability without the burden of═room allotments and manual adjustments by═individual segment or═channel.
Designed and named specifically to═promote your property▓s growth, Karyon employs a═hands-on, ╚high-touch╩ service strategy to═its members. Each Member Property is═assigned a═Strategic Distribution Advisor for the long-term, to═help develop consistent, unique, individual rate and distribution strategies, and to═deploy the necessary tactics to═achieve success.
Karyon is═your true partner in═producing and enhancing your revenue. We═have coupled our service strategy with an═economic model whereby Karyon members only pay for performance. This is═sure to═be═the clear cost-effective choice for you.
The following are an═example of═the many revenue-driving solutions available:
- Online competitive rate shopping tool
- Internet search engine optimization (SEO)
- GDS ╚hot messaging╩
- E-mail marketing campaign development
- Private GDS chain level branding
- Web trend marketing
- Customized e-mail broadcast blasts
- GDS banner advertising
Karyon services and the underlying technologies have been designed and developed to═manage a═property's entire rate, availability, and booking information through one system═≈ regardless of═the hotel's property management system═≈ while maintaining complete control of═a═range of═individual distribution channels:
Global Distribution System (GDS) Connectivity provides Next Generation Seamless connections to═all four major GDSs (Amadeus, Galileo, Sabre, and WorldSpan) to═distribute inventory to═over 800,000═travel agents worldwide through Karyon's ╚MY╩ GDS chain code.
Internet Distribution System (IDS) Connectivity distributes inventory to═thousands of═today▓s most popular websites including Orbitz, Travelocity, and more.
Property Management System (PMS) Connectivity provides seamless integration between your PMS and the Karyon Central Reservation System. As═a═service organization of═SoftBrands, Karyon benefits from the company▓s 25+═years of═PMS and PMS integration experience. We═know how important the guest▓s activity at═the property is═to═maintain a═single version of═true availability, rates and inventory controls.
Internet Booking Engine Technology allows you to═control the dynamics of═this increasingly popular booking channel and manage reservations directly from your property▓s website, chain, association, or═management company website without expensive or complicated website programming.
Voice Reservations and Internet Assistance through Karyon's Central Reservations Office is═available 24═hours a═day, 7═days a═week with highly trained, multi-lingual travel professionals to═assist your guests with their complete travel itinerary, and provide support before, during and after their stay. CRO services include:
- Inbound Voice Services: Handling of═incoming calls on═behalf of═your property through private label toll-free lines, in═multiple languages:
- Full Service answering response
- After hours answering response
- Overflow answering response
- Outbound Voice Services: Reservation related support to═travel agents and other callers offering special service requests to═the customer, such as═a═ground transfers, dinner reservation, VIP-treatment, extra bed, etc.
- Call Center Reporting: The web-based reporting tool provides the hotel with the communication center figures. These reports contain most notably: inbound calls, talk time, speed of═answer and reservation volumes.
- Brochure Mailing and Fulfillment: Storage and mailing of═hotel brochures, directories and other marketing material upon request. Also includes the sending of═reservation confirmation to═guest or═travel agent via post, fax, or═e-mail.
- Internet Booking Engine Help Desk: Property website booking support via phone.
Karyon▓s Strategic Distribution Advisors understand that many hotels do═not have the resources or═capacity to═deploy complex revenue management strategies, including the ability to═be═effective in═the Global Distribution Systems. It═is═the goal of═our advisors to═fully know and understand your property and to═effectively guide you in═the strategies that should be═the most beneficial.
- Customer Support is═globally available via phone, fax, or═e-mail 24═hours a═day, 7═days a═week.
- GDS and Claim Handling provides reservation related support including GDS Helpdesk and claim handling, regardless of whether the reservation had been initiated through GDS, Internet or═over the telephone.
- Competitive Intelligence and Reporting, powered by═AnyRate, is═designed to═provide a═more informative and actionable source of═competitive rate information for hotels to═utilize as═part of═their revenue management process. Designed by═hoteliers for hoteliers, the reports integrate rate-shopping information from multiple sources including competitors' proprietary websites, GDS, and discount travel sites.
- Rate Report═≈ see your rates versus your competitors▓ on═any channel that you select
- Change Report═≈ quickly understand rate and availability changes in═your market
- Price Monitor═≈ alerts you to═any violations of═your lowest price guarantee
- Rate Exception Report═≈ tells you when your rates are outside your price position vs.═your competitors
- Karyon FLASH, real-time search tool═≈ gives you on-demand ability to═view a═rate report in═real-time from your web browser
Powered by═SoftBrands▓ own internet-native central reservations and web portal products, Karyon gives you the ability to═optimize revenue with complete control over your own inventory while at═the same time, helping to═reduce operating costs while increasing bookings. SoftBrands▓ solutions already help our customers effectively manage both independent and centrally operated hotels as═well as═their restaurant, spa, marina and golf operations. With the addition of═Karyon, you can now also better use these solutions to═profitably drive demand.
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