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Frequently Asked Questions |
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 I am constructing a new hotel. How far in advance prior to the opening should I start dealing with automation issues?
You should start planning your PMS system as soon as possible, but not later then six months prior to the scheduled opening date. Since PMS is central to the automation infrastructure of a hotel, your choice of PMS system may affect the choice of other technology systems, such as PBX, video, doorlocks and so on. Furthermore, your PMS supplier may have specific requirements for cabling topology and internet connectivity.
How long does it take to train hotel staff to use epitome PMS system?
The duration of training depends on how many users need to be trained and how training groups will be combined. For small hotels with just one group of trainees of up to 7 people training duration is usually 5-6 days. Larger properties would have two or three groups of trainees with total training time of two weeks or even longer.
What is involved in a typical PMS system implementation?
Implementation project usually consists of these stages:
Management seminar - review of hotel's Policies and Procedures and management requirements for system's configuration
Hardware configuration - server and workstations setup
Database configuration with hotel's specific parameters such as rates, packages, rooms, market segments, transacation codes, user codes, etc.
Training of users - front desk staff, reservations, management, accounting, etc.
Go-live and 24/7 live support for the first three days of live system operation
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