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Frequently Asked Questions |
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 Is maintenance a mandatory requirement for using your software?
No, maintenance is not a mandatory requirement. However, we recommend every customer to have a support agreement with us, which normally includes 24-hr Hotline support, consulting services, free software upgrades and access to client-only section of this web site. A valid support agreement helps ensure that your software never goes out of date, and your users are utilizing it correctly and to the full extent.
Does the software support agreement cover on-site visits of your specialists? Who is responsible for travel costs?
In most cases any problem with epitome products can be diagnosed and resolved via the telephone or through a remote PC connection from our support office. However, when a site visit by a qualified software engineer becomes necessary, for example, when performing software upgrades, any professional services costs are covered by the support contract. The customer is only responsible to cover travel costs from Libra's Prague or Moscow offices and provide board and accommodation while the specialist is on site.
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