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Frequently Asked Questions |
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 Is there a possibility of issuing guest folios printouts and accounting documents in foreign currency?
Yes, front desk staff can choose the required currency and print guest folios, A/R statements and other financial documents with conversion of due amounts to the selected currency.
epitome PMS supports multiple exchange rates for each currency, such as official central bank exchange rates and internal hotel rates.
How does the system handle VAT processing?
The system automatically calculates and correctly displays on all print-outs inclusive or additional VAT charges for each item on the guest folio according to hotel's bookkeeping requirements.
How can you provide housekeeping room status information to front desk staff and other users?
Housekeeping room status information can be updated in the system directly by housekeepers through in-room telephone, in-room video (TV) or directly through the housekeeping screen in epitome PMS. Front desk staff can access the graphical Room Rack screen at any time for an up to the minute information about housekeeping status of each room in the hotel.
Can I set up various packages for my hotel?
Yes, you can set up different package types according to your hotel's individual requirements. Packages can be inclusive or additional, for a fixed duration of guest stay or recurring. You can even configure different package items for each day of the guest's stay. If the guest departs earlier then booked, the system will prompt the receptionist to charge ramainder of the guest's package to his folio upon check out.
I▓d like to have guest picture included on his account. Is this possible?
Yes, you can insert guest picture and even a signature file to guest history account.
Can I limit the access rights to different parts of epitome PMS system?
Yes, every user has his own access rights depending on his or her work requirements. There are several levels of access to each module within the system: No Access, View Only Access, View and Update Access.
Our hotel would like to use automated wake up calls, does your system support this functionality?
epitome PMS keeps an electronic journal of all wake-up requests and will notify the front desk staff every time a guest needs to be called and woken up.
Can the system print guest documents in different languages?
Yes, you can choose from various languages configured in system for printing of reservation confirmation and cancellation letters, guest registration cards, guest folios, messages and accounts receivable statements.
Can system automatically change rates depending on season or weekday?
Yes, epitome PMS provides powerful rate configuration options that allow hotels create comprehensive rate plans including seasonal and weekday/weekend rates.
Our hotel uses standard group rates. Occasionally we need to set up special rates for a particular group. Can this be done without modifying the system's rate configuration?
Group rates can be modified for any group "on the fly", either for the whole stay or only for a particular date.
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